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Outcomes Matter’s EHCP Plus, in partnership with GovMetric, delivers a smarter, values-driven approach to improving Education, Health and Care Plans (EHCPs).
Designed for local authorities, this refreshed offering combines digital tools with practical support over a four-month implementation programme — helping teams to enhance the quality, timeliness, and experience of EHCP processes.
EHCP Plus provides:
> A localised EHCP drafting tool, accessible for 12 months, tailored to local needs
> Hands-on, expert-led implementation support
> Whole-system engagement to build confidence across education, health, care professionals, and families
Our mission: to give back 50,000 days of time to children and young people with special educational needs by reducing time spent on paperwork and enabling professionals to focus on what matters most — making a real difference with schools and families.
We’re proud to partner with Klant in Focus, a specialist in citizen engagement for the Dutch public sector.
With their deep understanding of local government challenges and commitment to improving public services, Klant in Focus helps organisations harness the full value of GovMetric CX.Through this partnership, councils and public bodies in the Netherlands can capture real-time feedback from citizens, uncover insights into service performance, and drive measurable improvements.
Klant in Focus ensures GovMetric CX is implemented in a way that aligns with the unique cultural and operational context of Dutch public services, enabling organisations to respond faster, act smarter, and build greater trust with their citizens.
By combining GovMetric’s proven Citizen eXperience Management (CXM) platform with Klant in Focus’s local expertise, we’re empowering public sector organisations in the Netherlands to transform feedback into actionable intelligence and create more responsive, citizen-centred services.
We are partnering with NEC, a leader in bringing a human touch to public service technology. NEC supports hundreds of organisations in the UK and globally. Through our collaboration, GovMetric is empowering NEC’s customers—public sector organisations—to gather feedback from citizens using NEC’s digital Revenues and Benefits platform, Citizen Access.
By tightly integrating with Citizen Access, GovMetric’s CX solution enables councils to capture citizen feedback at any stage of their journey and:
Understand citizens’ perceptions of their digital experience. Identify which journeys are successful and which need improvement. Visualise key areas of focus through reporting and AI-generated sentiment summaries. Receive proactive alerts if recurring challenges are affecting citizens. Compare and contrast feedback across different service delivery channels, thus enhancing strategic decision-making.
We’re excited to partner with Jadu, known for providing accessible public services through their award-winning websites, forms, CRM, and portal solutions.
These tools empower citizens to self-serve and improve their overall experience. With a shared focus on the Citizen eXperience Management (CXM) space in the public sector, GovMetric and Jadu have collaborated to help councils better understand the citizen experiences shaped by Jadu’s digital solutions.
This partnership enables councils to make informed decisions based on real-time feedback gathered at any stage of the citizen journey. We’ve also created a public sector first - a unique integration with Jadu that allows councils to capture feedback during different stages of the citizen experience.
By connecting the dots across the citizen experience and seamlessly integrating with the digital capabilities councils already use, such as Jadu, we’re streamlining the process of enhancing citizen interactions.
Save time, cut costs and drive change across your organisation! Designed to help you map and analyse processes that drive improvements and innovation, Engage Process is a complete process management platform.
The intuitive, easy-to-use tool enables collaboration for exploring and improving your processes, while delivering the best service to your customers. Engage Process is 100% SaaS so you can be up and running in just one day!
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Insights + AI = ROI
